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not sending and receiving emails?
Office for Mac that comes with a Microsoft 365 subscription is updated on a regular basis to provide new features, security updates, and non-security updates. The following information is primarily intended for IT professionals who are deploying Office for Mac to the users in their organizations.
Note
- Starting with Version 16.21, Microsoft Teams will be installed by default for new installations if you're using the Office suite install package. For more information, see Microsoft Teams installations on a Mac.
- For security reason, Microsoft has deprecated the use of SHA-1. Learn more
- Starting with the 16.17 release in September 2018, this information also applies to Office 2019 for Mac, which is a version of Office for Mac that’s available as a one-time purchase from a retail store or through a volume licensing agreement.
- The update history information for version 16.16 and earlier also applies to Office 2016 for Mac, which is also a version of Office for Mac that’s available as a one-time purchase. Older versions up to and including 16.16 can be activated with an Office 2016 for Mac volume license. You can’t activate version 16.17 or later with an Office 2016 for Mac volume license. For information about Office 2016 for Mac releases from September onward, see Release notes for Office 2016 for Mac
- For information about the features, security updates, and non-security updates that are included in a given release of Office for Mac, see Release notes for Office for Mac.
- If you want early access to new releases, join the Office Insider program.
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums. May 18, 2020 This tool resets customization that you've made to Outlook from the Outlook menu Preferences. It also restores Outlook window size and position settings. Set Default Mail App. This tool lets you choose Outlook for Mac as your default mail application. Then Outlook opens a new email whenever you click on a mailto: link in an email or website. Jul 04, 2019 Click Check for Updates on the Help menu. This will check for available updates, and download the latest software update on your computer. On some versions, this option may also be named Install Updates. Make sure your PC is up to date before updating Outlook 2010. If your Windows system is not up to date, you'll be taken to the Microsoft website.
Most current packages for Office for Mac
The following table lists the most current packages for the Office suite and for the individual applications. The Office suite includes all the individual applications, such as Word, PowerPoint, and Excel. All packages are 64-bit only. The build date is listed in parentheses, in a YYMMDD format, after the version number. The install package is used if you don't have the application already installed, while the update package is used to update an existing installation.
To view release notes, see Release notes.
August 11, 2020
Version 16.40 (20081000)
Application | Download links | SHA-256 hash for install package |
---|---|---|
Office suite (with Teams) | Install package | D24240229EA15B15F8851C081DAB0472723D533825499BEE1DC1E0E58279E2BD |
Office suite (without Teams) | Install package | AE510E5780059CC7FF1A2FC2A2E54D2CA7F5BF3CE74DB98CBB403029211C2DA6 |
Word | Install package Update package | 3B8D896DBC79982EF300A1760B3391BE86C1A000C809FCCA37B13106422BD265 |
Excel | Install package Update package | 40B74A808158411C1AE032A9F85AF5987782944ACD7F580D1839EAE2673BBA98 |
PowerPoint | Install package Update package | F84864B3F2DECA700C16C8632626EBBEDFA5C3F90F14A5E9239D4AF6498A127C |
Outlook | Install package Update package | 5178ADE39528F5863A782F9576872E57C13ABAACD5BFEC56846CEB9A386476A8 |
OneNote | Update package | Not applicable |
Release history for Office for Mac
The following table provides release history information and download links for Office for Mac. The table is ordered by release date, with the most recent release date listed first. The build date is listed in parentheses, in a YYMMDD format, after the version number. All releases after August 22, 2016 are 64-bit only. All releases prior to August 22, 2016 are 32-bit only.
Note
Download links are only provided for the most recent releases.
Release date | Version | Install package | Update packages |
---|---|---|---|
August 11, 2020 | 16.40 (20081000) | Office suite (with Teams) Office suite (without Teams) | Word, Excel, PowerPoint, Outlook, OneNote |
July 14, 2020 | 16.39 (20071300) | Office suite (with Teams) Office suite (without Teams) | Word, Excel, PowerPoint, Outlook, OneNote |
June 16, 2020 | 16.38 (20061401) | Office suite (with Teams) Office suite (without Teams) | Word, Excel, PowerPoint, Outlook, OneNote |
May 12, 2020 | 16.37 (20051002) | Office suite (with Teams) Office suite (without Teams) | Word, Excel, PowerPoint, Outlook, OneNote |
April 21, 2020 | 16.36 (20041300) | Office suite (with Teams) Office suite (without Teams) | |
April 14, 2020 | 16.36 (20041300) | Word, Excel, PowerPoint, Outlook, OneNote | |
March 10, 2020 | 16.35 (20030802) | Office suite (with Teams) Office suite (without Teams) | Word, Excel, PowerPoint, Outlook, OneNote |
February 11, 2020 | 16.34 (20020900) | Office suite (with Teams) Office suite (without Teams) | Word, Excel, PowerPoint, Outlook, OneNote |
January 14, 2020 | 16.33 (20011301) | Office suite (with Teams) Office suite (without Teams) | Word, Excel, PowerPoint, Outlook, OneNote |
December 10, 2019 | 16.32 (19120802) | Office suite (with Teams) Office suite (without Teams) | Word, Excel, PowerPoint, Outlook, OneNote |
November 12, 2019 | 16.31 (19111002) | Office suite (with Teams) Office suite (without Teams) | Word, Excel, PowerPoint, Outlook, OneNote |
October 15, 2019 | 16.30 (19101301) | Office suite (with Teams) Office suite (without Teams) | Word, Excel, PowerPoint, Outlook, OneNote |
September 18, 2019 | 16.29.1 (19091700) | Word, Excel, PowerPoint | |
September 10, 2019 | 16.29 (19090802) | Office suite (with Teams) Office suite (without Teams) | Word, Excel, PowerPoint, Outlook, OneNote |
August 13, 2019 | 16.28 (19081202) | Office suite (with Teams) Office suite (without Teams) | Word, Excel, PowerPoint, Outlook, OneNote |
July 16, 2019 | 16.27 (19071500) | Office suite (with Teams) Office suite (without Teams) | Word, Excel, PowerPoint, Outlook, OneNote |
June 11, 2019 | 16.26 (19060901) | ||
May 14, 2019 | 16.25 (19051201) | ||
April 16, 2019 | 16.24 (19041401) | ||
March 27, 2019 | 16.23.1 (19032603) | ||
March 12, 2019 | 16.23.0 (19030902) | ||
February 20, 2019 | 16.22 (19022000) | ||
January 24, 2019 | 16.21 (19011700) | ||
January 16, 2019 | 16.21 (19011500) | ||
December 11, 2018 | 16.20 (18120801) | ||
November 13, 2018 | 16.19 (18110915) | ||
October 16, 2018 | 16.18 (18101400) | ||
September 11, 2018 | 16.17 (18090901) | ||
August 14, 2018 | 16.16 (18081201) | ||
July 10, 2018 | 16.15 (18070902) | ||
June 13, 2018 | 16.14.1 (18061302) | ||
June 12, 2018 | 16.14.0 (18061000) | ||
May 24, 2018 | 16.13.1 (18052304) | ||
May 23, 2018 | 16.13.1 (18052203) | ||
May 15, 2018 | 16.13.0 (18051301) | ||
April 11, 2018 | 16.12.0 (18041000) | ||
March 19, 2018 | 16.11.1 (18031900) | ||
March 13, 2018 | 16.11.0 (18031100) | ||
February 13, 2018 | 16.10.0 (18021001) | ||
January 26, 2018 | 16.9.1 (18012504) | ||
January 18, 2018 | 16.9.0 (18011602) | ||
December 12, 2017 | 15.41.0 (17120500) | ||
November 14, 2017 | 15.40.0 (17110800) | ||
October 10, 2017 | 15.39.0 (17101000) | ||
September 12, 2017 | 15.38.0 (17090200) | ||
August 15, 2017 | 15.37.0 (17081500) | ||
July 21, 2017 | 15.36.1 (17072101) | ||
July 11, 2017 | 15.36.0 (17070200) | ||
June 16, 2017 | 15.35.0 (17061600) | ||
June 13, 2017 | 15.35.0 (17061000) | ||
May 16, 2017 | 15.34.0 (17051500) | ||
April 11, 2017 | 15.33.0 (17040900) | ||
March 14, 2017 | 15.32.0 (17030901) | ||
February 16, 2017 | 15.31.0 (17021600) | ||
January 11, 2017 | 15.30.0 (17010700) |
Alphy Thomas | Modified: 2020-05-07T12:49:05+00:00 | Outlook, Tips|
“Help! I am using Mac Outlook 2016 and an outgoing message is stuck in its Outbox. After that, I am unable to send any other email message even, I am not receiving new emails. This is something I have never seen before and suspect might be unique for the Mac Outlook. Regardless, I have checked the most widely recognized reason, that the email is so large due to attachment and graphics. However, this is not the case here and it is not displaying the yellow exclamation mark or any error message. Is there any place in Mac Outlook where it may hold the error information about outlook 2016 for mac not sending or receiving emails?”
Third-party email applications, like Microsoft Outlook, use either IMAP/ POP3 and SMTP protocols to send and receive email messages. It requires so many things to align perfectly in order to work properly with an email account. There may several factors that can interrupt the normal working procedure of Outlook for Mac. In that case, users face a common issue i.e., Outlook for Mac not sending or receiving emails and ask for the solution to resolve it just like above-mentioned user-query. Well, before trying to fix the issue, one needs to identify the cause. Thus, in this technical paper, we have compiled some most probable causes of Outlook for Mac not sending or receiving emails issue along with the troubleshooting techniques. So, let us begin now to find solution to fix Outlook 2016 Mac not sending emails .
Instant Tips to Troubleshoot Outlook for Mac not Sending or Receiving Emails
There are top 6 reasons due to Mac Outlook 2016, 2011 not sending or receiving emails. We will discuss this issue sequently with their ultimate resolution.
#1. Outlook for Mac is in Offline Mode Resolution
If Outlook for Mac is offline then, you cannot send or receive email messages. Hence, make sure Outlook is online.
- Click on Outlook tab and verify that Work Offline option is unchecked
#2. Items from the Exchange Account Saved in Outlook cache.
If the cache gets corrupted then, it may occur synchronization issues with Exchange server. This issue generally occurs in Mac Outlook which interrupts the smooth working. Tal u no lx v2 serial number. Removing cache may help you to troubleshoot Outlook for Mac not sending or receiving emails.
Resolution: Empty Outlook cache so that Outlook for Mac can download all data items from the Microsoft Exchange account once again. Below are the steps for same:
Important: Below guidelines will delete all the information that is not synchronized with Exchange server, including the contacts’ mail certificate. Removing cache replace the contents of a folder with the latest data items from MS Exchange server. Thus, before deleting the cache, make sure that your Mac Outlook data is backed up.
- Verify that your PC is connected to Exchange Server
- Next, in the navigation pane, press the CTRL button and hit a right-click on Exchange folder from which you want to remove the cache, and click on Properties
- Now, from the General tab, hit Empty Cache button
- After emptying the cache, Mac Outlook will automatically start downloading the data items from the Exchange server
Also Read:How to Troubleshoot Out For Mac Not Downloading Attachments?
#3. Outlook is Not Linked With Server Running Exchange Server
Resolution: To check the Microsoft Exchange server connection, follow below-mentioned steps:
- In your Mac Outlook application, click on Tools tab and select Accounts to fix Outlook for Mac not sending or receiving messages
- Navigate to Exchange account that is situated in the left-side of pane. In case, if there is an issue with the connection then, the indicator icon will become orange in color
- If you are connected to the account successfully before then, just try to connect with it from any other
- Exchange application like Outlook on the web. Also, one can check the Exchange Server via connecting the Exchange Server administrator
Also Read:How to Troubleshoot Mac Outlook not Syncing With Exchange Server?
#4. POP and IMAP Accounts Requires Authentication
POP and IMAP accounts are utilizing the outgoing mail (SMTP) server, which requires authentication.
Resolution: Few email services require the authentication for SMTP server. If you are sure that all your account settings are accurate and still you cannot send emails then, try to turn on the SMTP authentication.
- Go to the Tools tab and click on Accounts
- Now, in the left pane of Accounts wizard, choose the account
- In the Outgoing Server section, click on More Options
- Next, in the pop-up menu, choose the type of authentication and enter the credentials
Outlook For Mac 2011 Frozen On Updating Message List On Netflix
Also Read:How to Archive Emails in Mac Outlook 2016, 2011?
#5. The ISP or Network Firewall Blocks Connections to SMTP Server
Resolution: Check that if your ISP/ network admin can give an optional SMTP server to use for the POP or IMAP account.
- In case, if you already have the address of an alternate SMTP server then, enter it in the account
- Click on the Tools tab and select Accounts
- Now, in the left-side of Accounts wizard, choose the account
- In Outgoing Server box, enter server name or address
Important: If you are using a laptop in different locations then, the SMTP server that you are using in one location may not work in the other locations. Every Internet connection you use might have a firewall with its personal restrictions.
#6: Account Settings or Credentials are Incorrect
Resolution: Make sure that the username, password, and all other settings are accurate in the account preferences section. Follow below mentioned steps to quickly fix Outlook for Mac not sending or receiving emails.
Outlook For Mac 2011 Frozen On Updating Message List On Facebook
- Click on the Tools tab and select Accounts option
- In left pane of Accounts box, select the account
- Eventually, verify that you have entered the right username, password, and email address
- If still, your account does not work properly then, contact your email service provider for more details about
- how to configure the account in Mac Outlook application. It is also possible that your account may need some special settings like SSL (Secure Socket Layer) for connecting or you have been override the default port.
Also Read:How to Rebuild Mac Outlook 2016 Database?
Conclusion
If your Outlook for Mac not sending or receiving emails then, some solutions have been discussed in this article to resolve this issue. Well, most of the email difficulties users came across becomes related to the wrong or expired password, incorrect connection settings or due to a misbehaving email application. If no solution works for you then, try to remove your email account from the local machine completely. After that, re-add it and if you are using the Exchange or IMAP account, you will not lose your emails after doing that.
Frequently Asked Questions
Why am I unable to send emails in Outlook for Mac?It is because there might be a communication problem between Mac Outlook and outgoing mail server. This is the reason your emails get stuck in Outbox and Outlook is not able to connect with the mail server to send it.
I can receive email but not able to send any message, Why?The most likely possible reason behind this is incorrect SMTP authentication setting. The server will reject the email with a relay denied. And, this generally means that your SMTP authentication is disabled. So, to deal with this issue it is advised to turn on SMTP authentication.
How to fix Outlook for Mac is 1. Make sure that Mac Outlook is online
2. Deleting cache might be helpful
3. Check MS Exchange Server and Outlook Connection
4. Turn on SMTP Authentication
How to delete cache items from Exchange Server folder?2. Deleting cache might be helpful
3. Check MS Exchange Server and Outlook Connection
4. Turn on SMTP Authentication
1. First of all, make sure that your PC is connected to MS Exchange Server
2. After that, press CTRL button in the navigation pane and right-click on the Exchange folder from where you want to delete cache files
3. Then, click on the Properties
4. Now, click on the Empty cache button from the General tab
5. After followingabove steps , Mac Outlook will automatically begin downloading the data items from the Exchange server
2. After that, press CTRL button in the navigation pane and right-click on the Exchange folder from where you want to delete cache files
3. Then, click on the Properties
4. Now, click on the Empty cache button from the General tab
5. After following
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